Terms of Service

Draft for attorney review. Nothing on this page is in effect until the final version is published with an effective date. Clauses marked ATTORNEY REVIEW need a decision from counsel before launch.

1. Who we are and what we do

Jetvala is a flight booking service operated by Jetvala Travel LLC, a New Jersey limited liability company located at 963 Park Ave, Plainfield, NJ 07060, US. In these Terms, "Jetvala," "we," "us" and "our" mean Jetvala Travel LLC. "You" means the person using our website, apps, WhatsApp channel or phone line, and any traveler you book for.

Jetvala is a ticket agent as that term is defined in 49 U.S.C. 40102. We are an independent travel agency. We are not an airline, and we do not operate, own or control any aircraft. When you book with us, you buy a ticket issued by an airline. The airline's contract of carriage governs your flight, and Jetvala arranges the booking, supports you before and after you fly, and charges a separately disclosed service fee for that work.

We currently sell air travel only. Optional extras such as seat selection, checked bags, travel insurance and airport transfers may appear during checkout. Each one is opt-in. We never add anything to your cart that you did not choose.

2. Accepting these Terms

By searching, booking or paying through Jetvala, or by creating an account, you agree to these Terms, our Privacy Policy, our Refunds and Changes Policy and our Service Fee Disclosure. If you book for other people, you confirm that you have their permission to share their details with us and that you will pass these Terms and the airline's rules on to them.

You must be at least 18 years old and legally able to enter a contract to book with us. If you are booking on behalf of a company or group, you confirm you are authorized to do so.

We update these Terms from time to time. The date at the top tells you when the current version took effect. The version in force when you make a booking is the one that applies to that booking. If we make a change that materially reduces your rights, we will give notice on the site or by email before it takes effect.

3. Your relationship with the airline

Every ticket we issue is subject to the airline's contract of carriage, fare rules, baggage rules and conditions of carriage. Those rules decide things like whether a fare can be changed or refunded, what a checked bag costs, how much notice the airline must give for a schedule change, and what happens if a flight is delayed or cancelled. We show you the parts of those rules that matter most before you pay, and we will always help you understand them, but we cannot change them.

Airfares are set and charged by the airline. In most bookings the airline is the merchant of record for the fare and taxes, which means the airline charges your card for the ticket and Jetvala charges your card separately for our service fee and any extras you chose from us. Where an airline cannot act as merchant of record, Jetvala charges the full total and pays the airline. We tell you which model applies on the checkout page before you pay, and your receipt shows it.

Code-share flights. Some flights are marketed by one airline and operated by another. Wherever that happens, we show you the operating carrier next to each flight segment in search results, on the checkout page and on your confirmation, as required by 14 CFR Part 257. The marketing carrier's baggage rules apply to your whole itinerary unless the airline tells you otherwise (14 CFR 399.87).

4. Prices and what is included

The total price you see on the first results screen and everywhere afterward includes the airline fare, all government taxes and all mandatory airline fees (14 CFR 399.84). Our service fee is shown as its own line, labeled non-refundable, before you enter payment details. Nothing else is added at the end.

Baggage fees may apply. Most fares include a personal item. Carry-on and checked bags may cost extra depending on the airline and fare. We show the free baggage allowance for each fare on the results screen and repeat it on your confirmation, together with a link to the airline's baggage fee page, as required by 14 CFR 399.85. See our Baggage Notice.

No price increases after purchase. Once your booking is confirmed and paid, we will not raise the price. If a government tax or fee changes after you buy, we absorb it. We do not ask for your consent to post-purchase increases, and we do not charge them (14 CFR 399.88).

Currency. Prices are shown in US dollars unless you choose another currency. Your card issuer may apply its own conversion rate and foreign transaction fee. Those are outside our control.

Mistakes. Airlines occasionally publish a fare in error. If an airline cancels a ticket because of a clear pricing error, we will refund everything you paid to Jetvala, including our service fee, and help you find an alternative. We will never hold you to a price we published by mistake either; we will tell you before charging you.

5. Booking, confirmation and tickets

A booking is confirmed only when we send you a confirmation with an airline booking reference (also called a PNR or record locator) and, for e-tickets, a 13-digit ticket number. Until then, the airline may withdraw availability or the price may change; if that happens before you are charged, we will tell you and give you the choice to proceed at the new price or walk away with no charge.

You are responsible for checking that every detail on your confirmation is correct: traveler names exactly as they appear on the passport or government ID used for travel, dates, times, airports and cabin. Tell us right away if anything is wrong. Name corrections after ticketing are governed by the airline's rules and may carry an airline fee.

Times are shown in the local time of each airport. Airlines change schedules. We pass on every schedule change we receive as quickly as we can, by email and, if you opted in, by SMS or WhatsApp. If a change is significant and you do not want to accept it, we will help you obtain the remedy the airline offers, which may include a refund under 14 CFR Part 260.

6. Travel documents, Secure Flight and entry requirements

You are responsible for holding a valid passport, visa, ESTA, eTA or other entry permit for every country on your itinerary, including countries you transit. Requirements change, and the final decision on entry always belongs to the border authorities. We share general guidance in good faith, but we are not an immigration adviser and we do not guarantee that you will be admitted.

US law requires us to collect Secure Flight data (full name, date of birth and gender as they appear on your ID, plus any Known Traveler Number or Redress Number you want to use) for flights to, from, within or over the United States (49 CFR Part 1560). Some international flights also require passport details before departure. We store this data encrypted and use it only for your booking. See our Privacy Policy.

Health and vaccination rules vary by country and may change on short notice. Check them before you travel.

7. Changes, cancellations and refunds

Our full policy is in the Refunds and Changes Policy. The short version:

• Airline fare rules decide whether your ticket can be changed or refunded and what it costs.
• Jetvala 24-hour promise. If you cancel within 24 hours of booking, your departure is at least 7 days away, and the airline allows the ticket to be voided or refunded at no cost, we cancel your booking and refund everything you paid, including our service fee. Outside those conditions the airline's fare rules apply.
• When the airline is the merchant of record, the airline issues fare refunds. When Jetvala is the merchant of record, we issue the refund of fare, taxes and airline fees within 7 business days for card payments (20 calendar days for other payment methods) after the airline confirms you are entitled to one (14 CFR 399.80(l) and Part 260).
• Our service fee is non-refundable except under the 24-hour promise, when we make an error, or when a fare is cancelled by the airline for a pricing mistake.
• If we ever offer a voucher or credit instead of a refund you are owed, we will tell you clearly that a cash refund is available, and any voucher will be valid for at least five years.

8. Our service fee

We charge a service fee for each booking. It is shown separately before you pay and is labeled non-refundable. The fee pays for real services beyond processing your payment: multilingual human support on WhatsApp, phone and email; monitoring your booking for schedule changes; helping with changes, cancellations and refund requests with the airline; travel document reminders; and our booking technology. The current schedule is $29 for domestic itineraries, $59 for international itineraries, $79 for long-haul itineraries to Europe and Africa, plus $15 for each additional passenger, capped at $199 per order. Full details are in the Service Fee Disclosure.

9. Optional extras

Seats, bags and other airline extras. These are sold on behalf of the airline and are governed by the airline's rules. Most are non-refundable once purchased.

Travel insurance. Travel protection plans are offered by a licensed insurance producer partner, not by Jetvala. Jetvala is a travel retailer and is not licensed to sell, solicit or negotiate insurance or to advise you on whether a plan is right for you. Buying insurance is optional and is never a condition of booking. The plan documents from the insurer describe coverage, exclusions and how to claim.

Ground transfers and other services. Where offered, these are provided by third parties under their own terms, which we show you before you add them.

10. Your account and communications

You can book as a guest or create an account with your email address. We sign you in with a one-time code. Keep your email account secure; anyone with access to it can access your Jetvala account.

We send transactional messages about your booking (confirmations, schedule changes, check-in reminders, refund updates) by email and, if you provide a number, by SMS or WhatsApp. Marketing messages by SMS or WhatsApp are sent only with your prior express written consent, and consent is never a condition of buying anything. Reply STOP to any message to opt out. See our SMS and WhatsApp Consent page.

11. Acceptable use

You agree not to: use Jetvala for anything unlawful; make bookings you do not intend to pay for; use another person's payment method without permission; scrape, copy or reverse engineer the site or its data; interfere with the site's security; or resell our services without our written agreement. We may cancel bookings and close accounts that break these rules, and we may report fraud to the airline, payment networks and law enforcement.

12. Intellectual property

The Jetvala name, logo, site design, copy and software belong to Jetvala Travel LLC or our licensors. You may use the site to search and book travel for yourself and people you are authorized to book for. All other use requires our written permission. Airline names and logos belong to the airlines.

13. Things outside our control

We are not liable for the acts or omissions of airlines, airports, governments, insurers or other third parties, or for events outside our reasonable control such as weather, strikes, mechanical problems, security incidents, public health orders or airspace closures. When something like that disrupts your trip, we will do everything we can to help you rebook or claim the remedy you are entitled to from the airline.

14. Warranty disclaimer and limitation of liability

We work hard to keep our site accurate and available, but it is provided "as is" and we do not guarantee that it will be error-free or uninterrupted. Flight data comes from airlines and technology providers and may occasionally be delayed or wrong; always check with the airline before you leave for the airport.

To the fullest extent permitted by law, Jetvala's total liability to you for any claim arising out of a booking is limited to the service fee you paid us for that booking. We are not liable for indirect, incidental, consequential or punitive damages, or for lost profits, missed connections, lost vacation time or non-refundable costs of other travel arrangements. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, or takes away consumer rights you have under the laws of your state.

ATTORNEY REVIEW: confirm that the liability cap and exclusions are enforceable in New Jersey and against consumers in California, Florida, Washington, Hawaii and New York.

15. Indemnity

You agree to compensate Jetvala for losses we suffer because you broke these Terms, used a payment method without authorization, or gave us false information, including reasonable attorney fees.

16. Dispute resolution and arbitration (ATTORNEY REVIEW)

Talk to us first. Most problems can be solved by a person. Email support@jetvala.com or message us on WhatsApp and we will try to fix it within 30 days. If you plan to dispute a charge with your card issuer, please contact us first; a chargeback often takes longer than a refund from us and can cause the airline to cancel the ticket.

Governing law. These Terms are governed by the laws of the State of New Jersey and applicable US federal law, without regard to conflict-of-law rules. US federal aviation law, including DOT consumer protection regulations, applies to every ticket.

Arbitration agreement. If we cannot resolve a dispute informally within 30 days, you and Jetvala agree to resolve it by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration may take place by video, by phone or in Essex County, New Jersey, or in the county where you live. Jetvala will pay all arbitration filing and arbitrator fees for claims under $10,000 unless the arbitrator finds the claim frivolous. The Federal Arbitration Act governs this clause.

Small claims. Either of us may bring an individual claim in small claims court instead of arbitration.

No class actions. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, consolidated or representative proceeding. If this class-action waiver is found unenforceable for a particular claim, that claim will be heard in court and severed from any arbitration.

30-day opt-out. You can reject this arbitration agreement by emailing legal@jetvala.com within 30 days of your first booking with the subject "Arbitration opt-out," your name and the email address on your account. Opting out does not affect any other part of these Terms.

Venue for court proceedings. Any court proceeding not subject to arbitration must be brought in the state or federal courts located in Essex County, New Jersey, and you consent to their jurisdiction, except where the law of your state gives you the right to sue where you live.

Government complaints. Nothing here stops you from filing a complaint with the US Department of Transportation, your state attorney general, or any other regulator.

ATTORNEY REVIEW: confirm AAA consumer rule compliance, fee allocation, opt-out mechanics, class waiver enforceability, and whether a jury trial waiver should be added.

17. State seller of travel disclosures

Jetvala is registered, or is in the process of registering, as a seller of travel where required. Registration numbers appear here and in our footer once issued.

• California. California Seller of Travel Registration Number: pending. Registration as a seller of travel does not constitute approval by the State of California. Jetvala is not a participant in the California Travel Consumer Restitution Fund. California law requires certain sellers of travel to have a trust account or bond. This business has a trust account or bond as required. ATTORNEY REVIEW: confirm exact statutory wording under Cal. Bus. and Prof. Code 17550.24 and 17550.13 once the CST number is issued and the trust or bond arrangement is chosen.
• Florida. Florida Seller of Travel Registration Number: pending. ATTORNEY REVIEW: confirm whether the airline-only ARC or IATA exemption applies at launch.
• Washington. Washington Seller of Travel UBI: pending. If transportation or travel services are not provided, you may be entitled to a refund as described in this agreement.
• Hawaii. Hawaii Travel Agency Registration: pending. Client trust account details are available on request.
• Other states. We will add disclosures for other states as their registration requirements apply to us.

18. Sanctions and restricted destinations

We do not sell travel to Cuba or to any destination where US sanctions or export rules would prohibit the sale. We may cancel a booking and refund what you paid to Jetvala if we learn that completing it would break US law. We screen bookings against US government sanctions lists as required by the Office of Foreign Assets Control.

19. Accessibility

We want everyone to be able to book with us. Our Accessibility Statement explains what we do and how to reach us if something on the site does not work for you. If you need wheelchair assistance, medical equipment on board, or other accommodation, tell us when you book and we will pass the request to the airline. Airlines must accommodate passengers with disabilities under 14 CFR Part 382.

20. Privacy

Our Privacy Policy explains what personal information we collect, why, who we share it with and the choices you have. It forms part of these Terms.

21. General

If any part of these Terms is found invalid, the rest remains in effect. These Terms, the documents they link to, and your confirmation email are the whole agreement between you and Jetvala for your booking. We may assign this agreement to a successor business; you may not assign it. Our failure to enforce a right is not a waiver of it. Notices to you may be sent to the email address on your booking. Notices to us go to legal@jetvala.com or by mail to 963 Park Ave, Plainfield, NJ 07060, US.

22. Contact

• Jetvala Travel LLC (doing business as Jetvala)
• 963 Park Ave, Plainfield, NJ 07060, US
• Email: support@jetvala.com
• WhatsApp: pending
• Phone: +18442008027

You may also contact the US Department of Transportation Office of Aviation Consumer Protection at transportation.gov/airconsumer about any airline or ticket agent.