Legal
Service Fee Disclosure
What Jetvala's service fee is, how much it costs, what it pays for and when it is refunded.
Last updated September 2, 2026
Draft for attorney review, not yet effective
This document is a working draft. It has not been reviewed by counsel and does not yet apply to any booking. It will be replaced by the final version before Jetvala starts selling tickets.
Draft for attorney review. Not yet in effect.
What the fee is
Jetvala charges one service fee per booking. It is separate from the airline fare, it is shown as its own line on the price breakdown before you enter payment details, and it is labeled non-refundable. The total price you see everywhere on the site already includes it, so the number you see is the number you pay (14 CFR 399.84).
We are an independent ticket agent. The airline sets and charges the fare. The service fee is how Jetvala earns its living; we do not mark up the fare and we do not hide anything inside it.
How much it costs
| Trip type | Fee per booking |
|---|---|
| Domestic (all airports in the United States) | $29 |
| International (Caribbean, Latin America, Canada, Mexico) | $59 |
| Long haul (Europe, Africa, Middle East) | $79 |
| Each additional passenger with a seat | $15 |
| Maximum per order | $199 |
Infants travelling on a lap do not count as additional passengers. The exact amount for your booking appears on the checkout page before you pay and on your receipt afterward.
What it pays for
Federal rules allow a ticket agent to keep a service fee on a refunded ticket only if the fee covers real services beyond processing your payment and its amount and non-refundable status were clearly disclosed before purchase (14 CFR 399.80(l)). Our fee covers:
- Human support in English, Kreyòl and French on WhatsApp, phone and email, before, during and after your trip.
- Monitoring your booking for schedule changes and telling you about them.
- Handling change, cancellation and refund requests with the airline on your behalf, with no extra Jetvala fee.
- Travel document reminders and Secure Flight and passport data handling.
- Our search and booking technology, including fare rules and baggage allowance shown up front.
When the fee is refunded
The fee is refunded in full when:
- You cancel under our 24-hour promise (within 24 hours of booking, departure at least 7 days away, airline permits a free void).
- The airline cancels the ticket because of a pricing error.
- Jetvala made an error in your booking.
The fee is not refunded when:
- You cancel or change voluntarily after the 24-hour window, even if the fare itself is refundable.
- The airline cancels or significantly changes your flight. The airline fare, taxes and unused extras are refunded in full in that case, but the service fee is retained because the services it covers were already provided. ATTORNEY REVIEW: confirm this retention aligns with the DOT's 2024 refund rule preamble and enforcement guidance for ticket agents.
Nothing else from us
We do not charge booking fees on top of the service fee, card surcharges, "convenience" fees, or fees to speak to a person. Airline change or cancellation fees, fare differences and optional extras are shown separately and only when they apply.
Questions
Email support@jetvala.com or message us on WhatsApp at pending.