Legal
SMS and WhatsApp Consent
How Jetvala uses text messages and WhatsApp, what you agree to when you opt in, and how to stop at any time.
Last updated September 2, 2026
Draft for attorney review, not yet effective
This document is a working draft. It has not been reviewed by counsel and does not yet apply to any booking. It will be replaced by the final version before Jetvala starts selling tickets.
Draft for attorney review. Not yet in effect.
Two kinds of messages
Booking messages. When you give us a phone or WhatsApp number during booking, we use it to send messages about that booking: confirmation, ticket numbers, schedule changes, check-in reminders, refund updates and replies to questions you send us. These are transactional messages and are part of the service you bought.
Marketing messages. Fare alerts, route news and promotions are sent only if you check the marketing box or text a keyword to join. Consent to marketing is not a condition of buying anything from Jetvala, and you can book without it.
What you agree to when you opt in to marketing
By checking the box or texting JOIN to our number, you give Jetvala (Jetvala Travel LLC) prior express written consent to send recurring marketing messages by SMS and WhatsApp, some of which may be sent using automated technology, to the number you provided. Message frequency varies, typically up to 4 messages per month. Message and data rates may apply. Consent is not a condition of purchase.
How to stop
Reply STOP to any message to opt out of that channel. You will get one confirmation message and nothing more. Reply HELP for help, or email support@jetvala.com. Opting out of marketing does not stop booking messages for trips you already have; those end when your trip ends.
WhatsApp specifics
WhatsApp messages come from our verified business account. WhatsApp's own terms and privacy policy apply to the WhatsApp platform. We follow WhatsApp's business messaging policy: we send marketing on WhatsApp only to people who opted in, and you can block or report our number at any time.
Your data
We keep a record of your consent (date, time, number, how you opted in) and your opt-out, as required by the Telephone Consumer Protection Act and the CTIA messaging principles. Phone numbers are used only as described in our Privacy Policy. Carriers are not liable for delayed or undelivered messages.
Contact
Jetvala Travel LLC, 963 Park Ave, Plainfield, NJ 07060, US. Email support@jetvala.com. WhatsApp +19733922785.
ATTORNEY REVIEW: confirm the consent language against the FCC's one-to-one consent rule status, state mini-TCPA laws (Florida, Oklahoma, Washington, Maryland), and 10DLC campaign registration requirements.