Legal
Legal documents
Everything that governs how Jetvala works, written in plain English. Terms, privacy, refunds, our service fee and the notices the law requires us to show you.
Draft for attorney review, not yet effective
This document is a working draft. It has not been reviewed by counsel and does not yet apply to any booking. It will be replaced by the final version before Jetvala starts selling tickets.
Terms of Service
The agreement between you and Jetvala when you search, book and manage flights with us.
Last updated September 2, 2026ReadPrivacy Policy
What personal information Jetvala collects, why we collect it, who we share it with and the choices you have.
Last updated September 2, 2026ReadRefunds and Changes Policy
How cancellations, changes and refunds work when you book with Jetvala, including our 24-hour promise and refund timelines.
Last updated September 2, 2026ReadService Fee Disclosure
What Jetvala's service fee is, how much it costs, what it pays for and when it is refunded.
Last updated September 2, 2026ReadBaggage Notice
Baggage fees may apply. How to find your free allowance, what bags cost and which airline's rules apply to your trip.
Last updated September 2, 2026ReadAccessibility Statement
Jetvala's commitment to an accessible booking experience and how to get help if something does not work for you.
Last updated September 2, 2026ReadCookie Notice
The cookies and similar technologies Jetvala uses, what they do and how to control them.
Last updated September 2, 2026ReadSMS and WhatsApp Consent
How Jetvala uses text messages and WhatsApp, what you agree to when you opt in, and how to stop at any time.
Last updated September 2, 2026Read
Jetvala is operated by Jetvala Travel LLC, an independent travel agency (ticket agent). We are not an airline. Questions: support@jetvala.com.